Returns/Refunds
Returns
We have a 15-day return policy, which means you have the right to return the item you have purchased up to 15 days after receiving it.
Products can easily be returned at the conditions delineated below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@usbelles.com. Please note that returns will need to be sent to the following address:
usBELLES, 167 Pleasant Valley Road, Titusville NJ 08560.
If your return is accepted, we’ll send you a return shipping label electronically, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@usbelles.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@usbelles.com.
Restocking Fee
A full refund is offered for items that are defective, damaged, or wrongly sent to you (see above). A 10% restocking fee will be charged for processing returns that are not motivated by these reasons (e.g. you simply changed your mind or you are dissatisfied with the product).
Amendments to this policy
We reserve the right to amend our return and refund policy at any time to comply with applicable legal requirements.
Company name: USBELLES LLC
Company Identification Number: 0451242732 (New Jersey)
Address: 167 Pleasant Valley Road, Titusville, NJ 08560, USA
E-mail: info@usbelles.com (preferred mode of contact)
Business Model: Dropshipping
Contact form: Get in touch
Phone: +1-609-994-4596
Customer service: Monday to Friday from 9 a.m. to 6 p.m. EST (except holidays).